Thanks for your inquiry midnight. This was our initial response to the NFA BCC Case back in 2010:Originally Posted by ;
”On October 27, 2010, GAIN Capital entered into a settlement with the National Futures Association to solve the pending proceeding against the firm, which comprised three claims relating to execution practices in its own Metatrader platform and its own former weekend liquidation policy. The company entered into a settlement without admitting or denying NFA's allegations and agreed to pay a fine of $459,000. As part of the settlement, the company also agreed to provide appropriate refunds to those clients who were affected by the practices explained in the NFA complaint”
Since 2010 we've been working on providing transparency of execution that we supply to our clients. This information is easily available on our website via these links:
FOREX.com Trade Execution Statistics
http://www.forex.com/trade-execution-statistics.html
FOREX.com Execution Quality Indior February 2013
Execution Speed
99.9percent of trades executed in under 1 minute (Represents all market and instant execution orders)
.07 seconds is the average execution speed (Elapsed time between market order receipt and execution)
Execution Price
71 percent of limit orders price enhanced (Limit orders executed at a price better than the asked price)
1.05 pips will be your typical price improvement per limit order [Pip difference between requested and executed price of price improved limit orders (currencies only)]
100 percent of limit orders full at or better (Limit orders executed at the requested rate or better)
Execution Rate
99.9percent of trades successfully executed (Contains all legitimate market, instant execution, limit and prevent order requests)
FOREX.com Execution Scorecard
http://www.forex.com/pricing-execution-scorecard.html
Of course if there are any problems or discrepancies with your execution or anything else please contact us immediately. We will ensure your account is handled fairly.